Frequenty Asked Questions

Q: What do I do if I smell gas?

If you think you smell propane in your home, RV or the area around any gas equipment; or if a gas alarm signals the presence of propane, you should do the following:

  • Extinguish all smoking materials and open flames
  • Vacate the building or vehicle immediately
  • Do not use any electrical switches, appliances, thermostats or telephones (including cell phones) in the affected area
  • Turn your main gas shutoff valve to the off position (righty, tighty)
  • Call Pelgas and/or your local fire department from a cell phone or neighbor’s phone
  • Do no re-enter the building until advised to do so

For more information about propane safety, download a copy of our propane safety mailer.

Q: What do I do if I suspect a carbon monoxide leak?

  • Turn off the appliance
  • Get everyone to fresh air immediately
  • Open windows and doors to air out the room or building
  • Call 911 or call your local fire department to check for CO contamination

Q: What is propane gas?

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. About 90 percent of our propane is produced in America, making it a stable, domestic energy source. It is nontoxic, colorless and virtually odorless – but, for your protection, odor is added so it can be easily detected when necessary.

The chemical odorant that is added is called ethyl mercaptan, which has a strong smell similar to rotten eggs.

Propane is an environmentally responsible fuel. It is much cleaner than home heating oil, kerosene, or electricity. It is also up to 99 percent efficient. Coal-burning, electric power plants, which are very prevalent in Iowa, emit twice as much carbon dioxide into the atmosphere as propane, convert energy at a 28 percent efficiency rate. Propane is a valuable alternative to electricity and significantly reduces emission of greenhouse gases.

Compact and easy to transport, Pelgas delivers to the most remote areas of a community, as well as towns and areas that don’t have access to natural gas.

Q: Where can I learn about the versatility of propane for my business?

Great Question! Many businesses use it in their day to day activities. Learn more by reading Propane: Energy for Our Past, Present and Future.